Support

Your Satisfaction is the most important thing to us.  If at anytime you should have any questions or concerns, please don't hesitate to reach out to the team here at Renegade GK.

support@renegade-gk.com

Warranty

If you are not 100% satisfied with one of our products purchased directly from Renegade GK’s website, Amazon or other marketplace, you may return it within 30 days of purchase for a full refund or for an exchange of equal or lesser value. (Please note the exceptions below). After 30 days, we will consider any items for return that are defective due to materials or craftsmanship, unless you signed up for our extended 60 days warranty.

Exchanges & Returns

You may exchange any pair of gloves for a different model and/or size within 30 days of the original order and we will pick-up the shipping costs. The gloves must be unused and in their original packaging.

We require proof of purchase to honor a refund or exchange. If you ordered through our website, we will have a record of your purchase. If you ordered through Amazon or another marketplace, we will need the order number which can be found in your order history through their website.

The shipping address for Exchanges & Returns

Renegade GK
10809 Southern Loop Blvd.
Unit 9
Pineville, NC 28134

Exceptions:

To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
  • Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily-worn.
  • Products lost or damaged due to fire, flood, or natural disaster
  • Products with a missing label or label that has been defaced
  • Products returned for personal reasons unrelated to product performance or satisfaction
  • Products that have been soiled or contaminated, until they have been properly cleaned
  • On rare occasions, past habitual abuse of our Return Policy

Shipping

Order Processing - Please allow 1-2 business days for us to process your order.

Domestic Shipping - Free USPS First Class Shipping within the continental U.S., Alaska and Hawaii for orders over $25.  For orders less that $25 within the continental U.S., Alaska and Hawaii, USPS First Class Shipping is a flat $4.95.  Please allow 3-5 days for USPS First Class Shipping.

USPS Priority Mail shipping (2-3 days) may be purchased for $7.45 for up to two pairs of gloves or the equivalent weight in other products.

USPS Priority Mail Express shipping (1 business day) may be purchased for $26.35 for up to two pairs of gloves or the equivalent weight in other products. (Saturday or Sunday delivery is not guaranteed).

International Shipping - $19.95 for First Class USPS Shipping for up to two pairs ANYWHERE in the world. Please allow 7-21 days for USPS First Class Shipping.

USPS Priority Mail International shipping (6-10 days) may be purchased for $29.95 for up to two pairs of gloves or the equivalent weight in other products.

USPS Priority Mail Express International shipping (3-5 days) may be purchased for $47.95 for up to two pairs of gloves or the equivalent weight in other products. 

Customer is responsible for any duties, tariffs, taxes, and customs costs associated with package retrieval once the package has been shipped outside of the standard package shipping fee. 

Please Note: It is the customers responsibility to make sure the address is correct and the location being shipped to is safe and secure.  Renegade GK is not responsible for stolen or mis-delivered packages once it reaches your location.

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